"Average" is NOT a viable competitive strategy Focusing on reducing turnover and investing in employee retention only make sense if you have the right people to start with. Keeping 'B' and 'C' players will kill your workplace productivity. Truth i...
Are your employees damaging your brand? Your employees are a critical extension of your brand, regardless whether you are selling ice cream, cars or healthcare. What are you and your employees doing to ensure that your brand is being reflec...
Those Pesky Millennials and their Whiny Demands: This generation of Millennials has a laundry list of expectations about their new hire experience. They are looking to be "onboarded" thoroughly. They want to feel connected to their work. They are lo...
Worried About Someone Else Scooping your Customers? Employees at risk create Customers at risk, which puts Revenue at risk. Don't bother managing performance unless you're first managing engagement.