The formulas in this Turnover Calculator are based on the averages of twelve independent studies.
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The call center industry faces a unique set of pressures that are often at odds with employee engagement and productivity. How do leaders in the industry position 'People' in their competitive strateg...
This is a short parable, a cute and thought-provoking story about a coffee-stained cup. Notice your first reaction to the story as you read it. It might be to condemn the employee's low standards. But...
These three commonly-held beliefs about hiring have been around for a long time. They might have been good advice to someone, at some point in history? but if they are part of your unconscious belief ...